At Alara Atelier, we strive to ensure every outfit meets our quality standards. Please read our return and exchange policy carefully before placing your order.

* Exchanges are only accepted if the issue is reported within 72 hours of delivery.

* Customers must provide:

    * Original order number

    * Proof of purchase

    * Clear pictures/videos of the issue via WhatsApp

NO REFUNDS

* We do not offer refunds or cash returns under any circumstances.

* We only offer:

    * Size exchange

    * Exchange for another article of equal value

    * Store credit (if applicable)

EXCHANGE CONDITIONS

* Items must be:

    * Unused and unwashed

    * In original condition

    * With tags and packaging intact

* Exchanges will not be accepted for:

    * Change of mind

    * Slight color variation due to lighting/screen settings

    * Orders reported after 72 hours

    * Worn, washed, or damaged items

EXCHANGE PROCESS

1. Contact our customer care team via WhatsApp within 72 hours of delivery.

2. Share your order details and issue with pictures/videos.

3. Once approved, our team will guide you regarding the return address and courier process.

4. Customers are responsible for return shipping charges 

5. After receiving and inspecting the item, we will process the exchange accordingly.

IMPORTANT NOTES

* Exchanges are subject to article availability.

* Customized  orders are not eligible for exchange.

* Sale items are non-exchangeable.

* International customers are responsible for shipping, customs, and duties charges.